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FAQs
How do I change my bank details on the direct debit?
Set up a new Direct Debit by clicking here. Once you’ve done so, simply email us to let us know, and we’ll cancel your old Direct Debit. All future payments will be taken from the new one—quick and hassle-free!”
What do I do with the key once I am finished with the storage unit?
Once you’ve given notice on your unit, we’ll text you with the details of the key safe to return your key. Please sweep out the unit, close the doors, and complete the vacated form so we can cancel your storage agreement.
What notice do I need to give to vacate?
Notice is just two full weeks, submitted via the online form. You can move out at any time during these two weeks, but you’ll be charged for the full period.
How do I get a copy invoice?
We automatically email a VAT invoice every 4 weeks. If you need a copy, just send us an email.
What happens if I Lose the key to my lock?
If you lose the key to your lock, don’t worry! We can arrange a replacement lock, there is a charge of £24, just send us an email asking for this to be arranged.
I've changed my phone number, and the gate won't work?
If you’ve changed your phone number, the gate will not recognize your new number, so it will not open for you. Please email us your new number, and we’ll make sure the system is updated so you can access the gate without any issues.